Frequently Asked Questions
What's the difference between a Standard and a Deluxe tent?
-Our Standard tents are 7’6” x 8' 6” with a center height of about 4'6” and can sleep up to 2 people on either a double mattress or 2 singles. Please note: There is more room in the tent for luggage when a double mattress is used.
-Our Deluxe tents are tall enough to stand in (for most people) with a center height of 6’3. The floor plan is 8’6” x 8’6” and can sleep 2 people on a queen mattress or 2 single mattresses.
Is the chair and towel service provided when I rent a tent?
-Yes, the Tent Package includes air mattress, chair and daily towel.
What does the Morning Coffee/Tea Service consist of and is it included in the Tent Package Rental?
-This is a self-serve station right in camp with coffee, tea and cocoa. The service includes a nice travel mug with unlimited refills. We generally start a little earlier then the tours breakfast time so it’s designed for those people who want coffee when they first get up. This is one of our “A La Carte” services and is purchased separately from the tent package. Please Note: Coffee Service not available on all tours. If it’s provided for a tour it will be listed on the drop down menu for that tour.
Can I put my bike in my tent?
-Sorry, but we do not permit bikes in the tents or under the vestibule.
Do I need to bring my own bedding?
-Yes, we provide the air mattress; you will need to bring a sleeping bag and pillow.
How do I find my tent?
-On the first day when you check-in with us, you'll be given your tent number and this will be your tent all tour. The tents will have a tag with the tent # and your name on it. The tents are set-up in numerical order, so when you ride into camp each day you can easily locate your tent.
What happens with my luggage?
- Your bags are transported on the luggage trucks provided by the tour. You are responsible for moving your luggage to the truck (they are usually in close proximity to camping area). Our equipment handcarts are usually available for use to get your luggage to and from the trucks each day.
What do I need to do in the morning?
-Just simply take your personal belongings to the luggage truck, and let us break down your camp! Your tent with air mattress, chair and clean towel will be waiting for you at our next over night location.
Is someone available if I have a problem with my tent or air mattress at night?
-Our staff stays overnight on location to help meet your needs.
Can I request to have my tent next to someone else using your service?
-Absolutely, we have a “special request” box on our registration form to fill in the name of the person you would like to be next to. If you have already registered, just send us an email and we will arrange it for you.
I am using my own tent, but I registered for the chair, towel and mattress service, where do I pick them up?
-When you arrive in camp each day, stop by the Comfy Campers’ Canopy and pickup your clean towel, chair and inflated mattress. In the morning just drop them off where you picked them up and we'll have them for you at the next location.
What is your cancellation policy?
-If you need to cancel, please send an email to comfycampers@rocketmail.com. We respond to all emails, so if you sent a cancellation via email and did not receive a confirmation, we did NOT receive your cancellation. Please review our Refund/Cancelation Policy for information on refunds.
